Terms of Service

Agreement

These terms apply to your use of elevativecreative.com, to our client platform, and to the marketing services we provide. By using the site or engaging us, you agree to them. Where you have signed a separate written proposal or agreement with us, that document governs if it conflicts with anything here.

Our services

We provide local SEO, paid advertising management, website design and development, reputation management, content, and related marketing services, together with software our clients use to manage that work. The specific scope, deliverables, and fees for your engagement are set out in your proposal.

No contracts, and how engagements end

Our engagements are month-to-month unless your proposal says otherwise. Either of us may end the engagement with written notice. On termination we will complete work already paid for, provide reasonable handover of the assets described below, and stop further billing.

What you own

Everything we build for you stays in your name. Websites, ad accounts, analytics properties, business profiles, content, and creative we produce for you are yours, and we will transfer or hand over access on request.

We retain ownership of our own tooling, templates, internal processes, and the software platform itself, along with anything we build that is not specific to your business.

Your responsibilities

• Give us accurate information, and the access we need to do the work — accounts, profiles, and approvals.
• Make sure you have the right to use anything you give us: images, copy, logos, customer lists, and testimonials.
• Respond to requests for approval within a reasonable time. Delays on approvals move timelines.
• Use our platform lawfully, and follow the rules of any connected third-party service.

Results

We are good at what we do, and we do not guarantee specific outcomes. Search rankings, advertising costs, lead volume, and revenue depend on your market, your competitors, your pricing, your responsiveness to leads, and the policies of platforms we do not control — including Google and Meta, which change their algorithms and rules without notice.

Any projection, forecast, or example we share is an illustration, not a promise.

Advertising spend

Where we manage paid advertising, your advertising budget is paid to the ad platform and is separate from our management fee. You are responsible for that spend. We will not commit your budget beyond what you have approved.

Third-party services

Our work depends on services we do not control — Google, Meta, hosting providers, telephony and email providers, and others. We are not responsible for their outages, policy changes, pricing changes, or account actions. Where you connect a third-party account to our platform, that provider's own terms continue to apply to you.

Payment

Fees, billing frequency, and payment method are set out in your proposal. Invoices are due on receipt unless stated otherwise. We may pause work on materially overdue accounts after giving you notice.

Confidentiality

We treat your business information as confidential and will not disclose it except to the service providers who help us deliver your work, or where the law requires it. We ask the same of you in respect of our proposals, pricing, and processes.

Unless you tell us otherwise, we may reference the fact that we work with you, and show public-facing work, as part of our portfolio.

Acceptable use of our platform

Do not use the platform to send unlawful, deceptive, or unsolicited messages; to store data you have no right to hold; to attempt to access another client's data; or to probe, scan, or interfere with the service. We may suspend access where we reasonably believe this is happening.

Liability

To the extent the law allows, our total liability arising out of or relating to these terms or our services is limited to the fees you paid us in the three months before the event giving rise to the claim. Neither of us is liable to the other for indirect, incidental, or consequential damages, or for lost profits or lost data.

Nothing here limits liability that cannot lawfully be limited.

Changes

We may update these terms as our services change. The effective date above shows when they were last revised, and continued use after a change means you accept it. Material changes will be communicated to active clients.

Governing law

These terms are governed by the laws of the State of Utah, without regard to its conflict of laws rules. Disputes will be brought in the state or federal courts located in Salt Lake County, Utah.

Contact

Questions about these terms:

Elevative Creative
50 W Broadway Ste 333 PMB 878082
Salt Lake City, UT 84101-2027
[email protected]
+1-435-990-0171